Zendesk Support Team alternatives

Killing from $19/agent/mo (~$228/yr) — here are 2 verified escapes, honest trade-offs included.

currently paying for

from $19/agent/mo

head-to-head

FreeScout oss self-host AGPL-3.0

Free self-host

Featherweight shared-inbox help desk — runs on tiny shared hosting.

trade-offs: PHP app, fewer enterprise features

Zammad oss self-host AGPL-3.0

Free self-host

Full multichannel ticketing (email, chat, phone, X) used by large orgs.

trade-offs: Needs Elasticsearch for search · Heavier stack

What is the best free alternative to Zendesk Support Team?

FreeScout is the top free option — Featherweight shared-inbox help desk — runs on tiny shared hosting.

How much can I save by switching from Zendesk Support Team?

Zendesk Support Team costs from $19/agent/mo, so switching to a free alternative saves roughly $228/year per seat.

Can Zendesk Support Team be self-hosted?

Yes — FreeScout and Zammad can be self-hosted for free.